FJ Dynamics Trion S1 Pro Portable 3D LiDAR Scanner
Free shipping for Orders to 48 Contiguous States in the USA
First-time customers get 5% off with code "FIRST5" at checkout
Phone: +1 888 850 6533
Mon - Fri: 9 am - 5 pm (MT)
Phone: +1 888 850 6533
Mon - Fri: 9 am - 5 pm (MT)
Free shipping for Orders to 48 Contiguous States in the USA
First-time customers get 5% off with code "FIRST5" at checkout
Foundation and Focus: Headquartered in Shenzhen, China, FJ Dynamics is a pioneering force in smart agriculture and industrial technology. The company advances robotics and AI, delivering high-performance, cost-effective solutions aimed at enhancing productivity and sustainability.
Development: Since its inception, FJ Dynamics has been dedicated to innovation and excellence in automation and AI. It creates AI and robotics-integrated products designed to boost efficiency across various sectors, continually evolving by integrating customer feedback and the latest technological advancements.
Operations and Reach: Operating from Shenzhen, FJ Dynamics has a global presence, extending its reach to North America, Europe, Asia, and beyond. Renowned for its innovation, reliability, and commitment to customer satisfaction, it is a trusted partner in industry transformation.
Product Focus: At the forefront of its offerings are 3D LiDAR scanners, providing precision and reliability for agriculture, construction, and industrial automation. With a strong emphasis on research and development, FJ Dynamics strives to meet the dynamic demands of the automation industry.
Warranty
All FJ Dynamics products include a 1 year manufacturer's warranty.
Products sold by My Surveying Direct are subject to sales tax when shipped to Wyoming and Colorado.
We do not collect sales tax on products delivered to other states at this time. This policy is subject to change in accordance with state and federal laws. Please check back regularly for updates regarding our sales tax policy.
If you have any questions about our Sales & Use Tax policy, please contact us at support@mysurveyingdirect.com
Questions about the return and refund policy should be sent to us at support@mysurveyingdirect.com
At My Surveying Direct, we aim to provide a transparent and easy-to-understand shipping process. Here’s everything you need to know about how we get our products from our warehouse to you.
We offer free domestic (within the 48 Contiguous States) shipping on all orders.
Shipping Couriers
We use the following shipping couriers:
Please Note
At My Surveying Direct, we are an authorized retailer. All products on our website are sourced directly from the manufacturer. There may be instances where a product is marked as ‘In Stock’ but the feed hasn’t been updated yet. Real-time updates may not always be possible. If you wish to confirm whether a product is in stock, please reach out to our support team for assistance.
Our shipping cut-off time is 5 pm MST Monday to Friday. Orders placed after 5 pm will be processed on the next business day.
Once your order has been shipped, it is not possible to change the delivery address. If you are unable to accept the delivery, the carrier will return the item to us or begin to charge a storage fee. If the package is refused and returned to My Surveying Direct, it will be treated as a return, and a restocking fee will apply, as per our return policy.
Every order is important to us. Our order handling time is 1-3 business days, Monday to Friday, after your order is confirmed.
Once your order leaves our warehouse, the transit time is 5-7 business days, Monday to Friday. Your delivery will typically arrive within 6–10 business days after your order is confirmed, considering handling and transit time.
We partner with the best in the business to ensure your order arrives safely and on time. Our primary couriers include UPS, FedEx, and USPS. The choice of courier depends on your location and the size of your order.
Our main warehouse is located in Aurora, Colorado. This central location allows us to efficiently manage our inventory and expedite shipping processes, ensuring that your order is on its way to you as quickly as possible. Some products are shipped directly from the manufacturer. In such cases, our normal delivery time of 6–10 business days will apply.
We believe in keeping you informed every step of the way. Once your order ships, you'll receive an email with your tracking number and a link to track your package. If your parcel has not arrived yet, please don't worry. You can track your order by visiting the Order Tracking page found in the Footer under Site Information. Please note that it may take 1-2 business days for tracking information to update in our system.
Please inspect all items upon receipt to verify they are in proper condition. We inspect our packages before they leave the facility to ensure they are in brand-new condition.
We take great care in packaging your order, but we understand that sometimes things don't go as planned. If your order arrives with missing items, please contact us within 24 hours of delivery. Provide us with your order number and details of the missing items. We'll investigate and resolve the issue as swiftly as possible.
We strongly advise customers to inspect and test any product immediately upon receipt. For products that arrive damaged, please report the damage within 24 hours of delivery so we can initiate a replacement or process a refund. We may request pictures of any damaged or defective items. Customers will be responsible for return shipping charges. After 24 hours of delivery, defective or damaged product replacements may be denied.
For any questions or to check the status of your order, our customer support team is here to help. Reach out to us at support@mysurveyingdirect.com or call us at +1 888 850 6533
We're committed to providing you with a response within 24 hours.
It is the customer’s responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package. My Surveying Direct is not responsible for lost or delayed packages due to incorrect or incomplete addresses.
For security reasons, some orders may require a signature upon delivery. If this is the case, you will be notified during the checkout process.
Questions about the shipping policy should be sent to us at support@mysurveyingdirect.com
At My Surveying Direct, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility
Timeframe
Proof of Purchase
Items that cannot be returned include:
Eligibility for Refunds
Refund Process
Standard Fee
Fee Waiver Conditions
Our customer service team will review the evidence and inform you of the waiver status.
How to Submit Documentation
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@mysurveyingdirect.com
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at support@mysurveyingdirect.com or call us at +1 888 850 6533
If you receive an item that is damaged or defective, please contact us right away at support@mysurveyingdirect.com or call +1 888 850 6533
Make sure to include a photo or video showing the damage. We will then arrange for the item to be repaired, replaced, or refunded. In this case, our company will cover the cost of return shipping.
Immediate Cancellation
Provide your order ID and contact details to expedite the process.
Post-24-Hour Cancellations
Different manufacturers have different warranties. You can find warranty information in the "About the Brand" tab in the product section. Please note that if you receive a damaged item, the warranty won't cover it if you don't report it within 30 days.
We are a DJI Enterprise-authorized retailer. The DJI Care Enterprise plan from DJI is included with all enterprise and commercial drone systems as a standard offering, enhancing support and coverage for incidents such as accidents or damages. The drone must be retrievable and sent back to DJI for a replacement. For information on DJI Care Enterprise, including terms of service and FAQs, please see DJI's official website.
Questions about the return and refund policy should be sent to us at support@mysurveyingdirect.com