Phone: +1 888 850 6533
Mon - Fri: 9 am - 5 pm (MT)
Phone: +1 888 850 6533
Mon - Fri: 9 am - 5 pm (MT)
Last Updated: 27-Apr-2024
This Privacy Policy explains how mysurveyingdirect.com (the "Site" or "we") gathers, uses, and shares the Personal Information you give us when you visit the Site or purchase something from it.
When you visit the Site, we collect information about your device, how you use the Site, and the information we need to process your payments. If you contact us for customer service, we may also get more information from you. In this Privacy Policy, "Personal Information" means any information that can be used to find out who someone is. This includes the information below. Read through the list below to learn more about the Personal Information we gather and why.
Examples of Personal Information Collected: The user's browser version, IP address, time zone, cookie information, the products or websites they visit, search terms, and manner of interacting with the website are all collected.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Purpose of collection: in order to fulfil our contract and give you products or services, process your payment information, set up shipping, send you invoices and/or order confirmations, communicate with you, check our orders for possible risk or fraud, and, if you've given us permission, send you information or ads about our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Examples of Personal Information collected: Name and contact details (such as email address, phone number).
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: Shared with customer relationship management (CRM) service providers who help us manage and respond to customer inquiries and issues.
The Site is not meant for people younger than 12 years old. There is no way for us to knowingly collect Personal Information from children. If you are a parent or guardian and think your child has given us Personal Information, please email us at the address below to ask that it be deleted.
Your Personal Information is shared with service partners who help us provide our services and keep our promises to you, as explained above. For instance:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to follow the rules and laws that apply, to answer a subpoena, search warrant, or other legal request for information we receive, or to protect our rights in some other way.
We utilise your Personal Information as previously mentioned to send you marketing materials or targeted ads that we think would be of interest to you. For instance:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
With our advertising partners, we exchange data on how you use the Site, what you buy, and how you engage with our advertisements on other websites. We gather and disclose certain information to our advertising partners directly, and occasionally we use cookies or other comparable technologies (which, based on your location, you may agree to).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Microsoft: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
We will keep your Personal Information for our records after you place an order on the Site unless you ask us to delete it. Please refer to the "Your rights" section below for further details regarding your right to have your personal data erased.
If you live in the EEA, you can say no to processing that is based only on automatic decision-making, which includes profiling, if that decision-making affects you legally or in some other way that is important to you.
We don't use customer data to make fully automated decisions that have legal or other important effects.
Shopify, our processor, makes some decisions automatically to stop scams, but these decisions don't affect you legally or in any other way.
Services that include elements of automated decision-making include:
Temporary list of IP addresses that have been linked to deals that have failed multiple times. This denylist stays in place for a short time.
Temporary list of credit cards that are linked to IP addresses that are on this list. This denylist stays in place for a short time.
Your right to see the Personal Information we have about you, move it to a different service, and ask that it be changed, updated, or deleted is protected if you live in the EEA. There is information below about how to get in touch with us if you want to use these rights.
Initial processing of your Personal Information will take place in Ireland. After that, it will be sent outside of Europe, such as to Canada and the United States, to be stored and handled further. If you want to know more about how to move data legally under the GDPR,, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
California residents have the following rights: you may request that your personal information be updated, changed, or deleted; you may also see the personal information we maintain about you (also known as the "Right to Know"). Use the details provided below to get in touch with us if you would like to exercise these rights.
If you would like to send these requests on your behalf through an authorised agent, please get in touch with us at the address provided below.
Questions about the Privacy policy should be sent to us at support@mysurveyingdirect.com