Phone: +1 888 850 6533
Mon - Fri: 9 am - 5 pm (MT)
Phone: +1 888 850 6533
Mon - Fri: 9 am - 5 pm (MT)
At My Surveying Direct, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility
Your item must be unused and in the same condition as when you received it.
The item must also be in the original packaging.
Timeframe
You have 30 calendar days to return an item from the date you received it.
Proof of Purchase
A receipt or proof of purchase is required for all returns.
Items that cannot be returned include:
If the items has been opened
If the items has been used
Custom made orders.
Clearance items.
Products marked as non-returnable.
Items marked as final sale.
Initiate a Return
Contact our customer service team via email at support@mysurveyingdirect.com or call us at +1 888 850 6533
Provide your order ID, details about the item, and a reason for the return.
Prepare Your Return
Pack the item securely in its original packaging, including all accessories and documentation.
Return Authorization
We will provide you with a Return Merchandise Authorization (RMA) number and instructions, along with the return address.
Return Shipping
In general It is the responsibility of the customer to pay for the shipping charges associated with returning an item, unless the item was damaged or faulty when it was delivered to the customer. In the event of a damaged or faulty order, customers will be provided with a prepaid label allowing items to be sent back to us free of charge.
We recommend using a trackable shipping service or purchasing shipping insurance.
Shipping costs are non-refundable. If you get a refund, we will deduct the return shipping cost from it.
Eligibility for Refunds
Items must be in their original condition and packaging.
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refund Process
Approval:
If your return is approved, we will initiate a refund to your original method of payment.
Processing Time:
Refunds are processed within 5–10 days from the date of receipt and inspection of the returned item.
Once processed, refunds may take an additional 3-5 business days to reflect in your account, depending on your bank or credit card company's processing times.
Standard Fee
A restocking fee of 15% is applicable to all returned items to cover processing costs. This fee is automatically deducted from your refund amount.
Fee Waiver Conditions
The restocking fee will not be applied in the following circumstances:
Defective Items: If the item you received is defective upon arrival.
Incorrect Item: If you receive an incorrect item due to an error on our part.
Damaged During Shipping: If your item is damaged during shipping and this damage is confirmed by the shipping carrier.
Documentation Required: To facilitate the waiver of the restocking fee, please provide photographic evidence of the defect, damage, or incorrect item received. Email this documentation to support@mysurveyingdirect.com
Our customer service team will review the evidence and inform you of the waiver status.
How to Submit Documentation
Please send the required photographic evidence to our support team via email at support@mysurveyingdirect.com
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@mysurveyingdirect.com
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at support@mysurveyingdirect.com or call us at +1 888 850 6533
If you receive an item that is damaged or defective, please contact us right away at support@mysurveyingdirect.com or call +1 888 850 6533
Make sure to include a photo or video showing the damage. We will then arrange for the item to be repaired, replaced, or refunded. In this case, our company will cover the cost of return shipping.
Immediate Cancellation
24-Hour Window: You may cancel any order within 24 hours of placing it for a full refund. This policy is designed to give you peace of mind immediately after your purchase.
How to Cancel: To cancel an order, please contact our customer service immediately at support@mysurveyingdirect.com or call us at +1 888 850 6533
Provide your order ID and contact details to expedite the process.
Post-24-Hour Cancellations
If your order has not yet shipped and it's beyond the 24-hour window, you may still request a cancellation by contacting us. We will do our best to accommodate your request, but processing may have progressed to a stage where cancellation is not feasible without incurring costs.
Policy: Once an order has been shipped, it cannot be canceled. If you need to return the item, please follow the guidelines outlined in our Returns Policy.
Procedure: Upon receipt of the shipped item, initiate a return by contacting our customer service as detailed in the Returns Policy section. This ensures that your return is processed efficiently and without delay.
Different manufacturers have different warranties. You can find warranty information in the "About the Brand" tab in the product section. Please note that if you receive a damaged item, the warranty won't cover it if you don't report it within 30 days.
We are a DJI Enterprise-authorized retailer. The DJI Care Enterprise plan from DJI is included with all enterprise and commercial drone systems as a standard offering, enhancing support and coverage for incidents such as accidents or damages. The drone must be retrievable and sent back to DJI for a replacement. For information on DJI Care Enterprise, including terms of service and FAQs, please see DJI's official website.
Questions about the return and refund policy should be sent to us at support@mysurveyingdirect.com